June 27, 2006
Carnival Cruise Complaint Video
Here's a guy who created a video complaint of his Carnival Cruise and sent it on DVD to CEO, Bob Dickinson. Now it's on YouTube for everyone to watch:
June 27, 2006 in complaints | Permalink
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Comments
where is this video?
Posted by: charles | Aug 8, 2006 6:08:54 PM
Charles,
I found the video on YouTube.com. That's all I know about it.
Posted by: Mark | Aug 8, 2006 8:18:03 PM
WARNING: CARNIVAL CRUISE CUSTOMER CARE ENDS ON THE SHIP EVEN IF THEY MAKE YOUR TRAVEL ARRANGEMENTS!
I took a cruise this summer on Carnival and had a number of problems. I strongly urge people to avoid Carnival. One rater remarked it is like the WallMart of Cruise lines. For us it was that we were dropped at the airport after our flight left. Because Carnival had arranged our flights, we had to work through them to get home. It was Sunday and there was no one who could help at their 800 number, no one at the airport as the 800 number people promised and the the customer service desk on the ship was working on loading the ship for the next cruise so we had to work it out with the airline on our own. Alaska was amazingly gracious. After several letters back and forth, Carnival refused to reimburse us for the meals we had during our layover or the baggage costs which we shouldn't have had to pay because Carnival insisted all our money be paid six months before the baggage fee went into effect. The letter denying us any return for our trouble was a long time in coming, brief and cold. As the saying goes, the customer is always right, except when the business no longer sees you as a customer - i.e. the moment they started departure.
Posted by: acme4108 | Oct 18, 2009 3:06:11 PM
